Testing ED improvements with simulation

Live webinar: Thursday June 8th, 11am (ET) / 4pm (BST)


Join the webinar on June 8th and learn how Vidant Duplin Hospital, in North Carolina, are using SIMUL8 to test improvements in the Emergency Department.


In this webinar, you’ll hear from Amanda Peterson, Process Improvement Coordinator and Raul Medina, Lean Six Sigma black belt and lead Process Improvement Coordinator as they discuss their respective projects.


Sign up for the live webinar



About the simulation projects


1. Implementing a Pharmacy Technician into the Emergency Department for Collecting Medication HistoriesAmanda Peterson was tasked with using SIMUL8 to investigate the feasibility of implementing a dedicated pharmacy technician into the Emergency Department to collect medication histories during peak hours.

Inaccurate medication histories present a serious safety concern for patients and health care organizations. Previous studies suggest that a little less than half of medication histories collected contain errors (e.g. incorrect dosage, omissions, etc.), of which, about a fifth have potential to cause the patient harm. National best practices for collecting medication histories have yet to be determined.

Because collecting an accurate account of a patient’s medication history may influence their treatment and provides the foundation for medication reconciliation, hospitals have been working to identify local best practices. Unfortunately, many of these interventions target large medical centers and teaching hospitals and may not be feasible for smaller, rural hospitals, such as Vidant Duplin Hospital.

2. Emergency Department Growth and LWOT (Left without Treatment) RateFor this project, Raul Medina used SIMUL8 to determine how many additional patients the ED could handle without exceeding a 2% LWOT rate with existing staff and space.

Locally, rural hospitals have seen an increase in Emergency Department (ED) utilization over the past decade. Vidant Duplin Hospital is not only seeing an increase in the number of patients presenting to the ED, we are also seeing an increase in patient acuity.

As the number of ED visits and acuity increases, there is a risk of increasing the rate at which patients leave without treatment. The current national benchmarks for ED LWOT rate is less than or equal to 2%. Vidant Duplin Hospital has maintained a yearly LWOT rate of less than 2% for the last 3 years.


Find out more about using simulation in healthcare

Simulation enables healthcare systems and processes to be tested in a safe, virtual environment without risk to patients and staff – supporting organizations to make better decisions, improve systems of care and maximize resources.