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Our 2015 Highlights
We've had a great year of seeing organizations improve their processes. From helping companies save millions of dollars to improving HIV screening and treatment in South Africa - 2015 has been…
Is Your Contact Center Capable?
Most of today’s retailers have some sort of contact center department which supports customer service and sales. This is not surprising with the shift of customers shopping via their home…
Do Self Checkouts Reduce Queue Time?
Most of us have probably seen “Self Checkout Lanes” at supermarkets and some retail stores such as Ikea, Walmart, and Home Depot. But do they reduce overall queue time? We…
Simulation models: to reuse or not to reuse?
Whether simulation models can be reused for similar problems is a controversial issue in literature. Robinson et al (2004) make the point that anyone reusing a simulation model has to…
Managing bed capacity with a seamless RRR service
Staying in hospital increases the risk of harm and causes patients to deteriorate. Many of these stays can be safely shortened and patients can move on to better, more…